Technical Program Manager

How you will make an impact

Portfolio Oversight & Visibility 

• Oversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments. 

• Maintain comprehensive awareness of all product and feature queues to ensure stakeholder commitments are achieved. 

• Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines. 

• Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery. 

• Leverage data to identify areas in need of improvement and provide recommendations to leadership. 

• Governance, Reporting & Risk Management 

• Lead quarterly planning sessions and facilitate quarterly commitment alignment across teams. 

• Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs). 

• Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership. 

• Call out, track, report, and follow through on risks and issues until resolution. 

• Automate status and progress reporting using integrated tools 

• Deliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines. 

Cross-Functional Collaboration 

• Serve as the primary point of contact for anyone within Kobie regarding:  

• Product backlog and feature status 

• Active development work 

• Implementation related product features 

• Client-committed initiatives 

• Collaborate closely with Product Owners and stakeholders to ensure clear definition of Feature scope, and deliverable schedule. 

• Align cross-functional teams across engineering, product, project management and operations to bring visibility into the health of the engineering portfolio.  

• Partner with managers across the organization to coordinate seamless handoffs of work between teams. 

• Support the prioritization of initiatives within product portfolio and software engineering, based on strategic objectives, resource constraints, and ROI. 

Process Excellence 

• Help evolve best practices, templates, frameworks, and dashboards to improve delivery, consistency, and transparency. 

• Optimize workflows and enable teams to operate with clarity and agility. 

• Support Product and Engineering teams to optimize business transition management, as they ensure features delivered are understood and fulfill their intended value. 

• Use metrics and trends to increase portfolio visibility and health as well as guide continuous improvement and operational maturity 

• Exposure or Experience in AI Development Lifecycle and Sepc Driven Development 

What you need to be successful

Qualifications 

• 10+ years of program or project management experience, with at least 2 years focused on product or technology initiatives. 

• Strong understanding of modern products and modeling frameworks/deployment cycles (Agile, Scrum, Lean, etc.). 

• Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment. 

• Strong analytical mindset with experience using data to drive operational improvement. 

• Exposure in data sciences. 

• Proficient in project and work management tools (e.g., Jira, Smartsheet, Confluence). 

• Proven ability to innovate. 

• Capable of working autonomously and navigating ambiguity in a dynamic environment with shifting business priorities. 

• Excellent written and verbal communication skills. 

• Comfort working with both technical and business stakeholders. 

• Proven ability to influence, collaborate, and lead across multiple levels of an organization. 

• Familiarity with data governance, architecture, Business Intelligence (BI), Machine Learning (ML) and advanced analytics concepts. 

Preferred Qualifications 

• Passionate about Agentic AI 

• Experience with generative AI or LLM-based products 

• Go-to-market or product launch experience at an AI-forward company 

• Understanding emerging technologies